Effective Date: 01-10-2025
At EPC Distribution, we strive to provide the best quality products and services to our customers. We understand that sometimes things may not go as planned, and we are committed to ensuring a hassle-free returns and refund process. Please read our policy below for detailed information regarding returns and refunds.
Return Eligibility
You are eligible to return products under the following conditions:
- The product is damaged or defective upon arrival.
- The product is not as described or differs from the original order.
- Returns must be made within 30 days of receipt of the product.
- Products must be unused, in original packaging, and in resalable condition.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at business@epcdistribution.com or call us at +1 (407) 675 0860.
- Provide your order number, a description of the issue, and any relevant photos if the product is damaged or defective.
- Our team will assess the return request and provide instructions on how to send the item back.
Return Shipping Costs
- For damaged, defective, or incorrect items, EPC Distribution will cover the return shipping costs.
- If you are returning an item for any other reason, the customer will be responsible for the return shipping fees.
Refund Process
Once we receive your returned item, we will inspect it to confirm that it meets our return conditions. If your return is approved, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method.
- Depending on your bank or credit card provider, it may take an additional 3-5 business days for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you would like to exchange a product, please initiate a return for the item and place a new order for the desired product.
Non-Returnable Items
Some items are non-returnable, including:
- Customized or personalized products.
- Products marked as “Final Sale” or “Non-refundable” on the product page.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately within 48 hours of receiving your order. We will resolve the issue by offering either a full refund or a replacement, depending on your preference and product availability.
Questions or Concerns?
If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out to our customer support team:
- Email: business@epcdistribution.com
- Phone: +1 (407) 675 0860