Shipping Policy

Effective Date: 01-10-2025

At EPC Distribution, we strive to provide our customers with fast, reliable, and cost-effective shipping services. This Shipping Policy outlines the details of how we handle shipping for both domestic and international orders.

By placing an order with EPC Distribution, you agree to the terms and conditions outlined in this policy.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to meet your needs. The shipping time for your order will depend on your location and the method you choose at checkout. Here are our general delivery time estimates:

  • Domestic (Within the USA): Orders typically ship within 1-2 business days and may take between 3-7 business days for delivery, depending on your location and selected shipping method.
  • International Shipping: For international orders, delivery times may vary depending on the destination. International orders typically take between 7-14 business days for delivery.

Note: Shipping times are estimates and may be affected by factors like product availability, customs delays, or external conditions.

2. Shipping Costs

Shipping costs are calculated based on the weight, size of your order, and the shipping destination. You will be provided with an estimated shipping cost during checkout. We also offer various shipping options to suit different budgets and timeframes.

For bulk orders or special shipping requirements, please contact us directly for a custom shipping quote.

3. Order Processing

Once your order is placed, our team will process it as quickly as possible. Orders are typically processed within 1-2 business days, except on weekends and holidays. You will receive an email notification with tracking information once your order has been shipped.

4. Free Shipping

We offer free shipping on certain orders or promotions. This is typically applicable to orders over a specific amount or during special promotions. Free shipping eligibility will be clearly stated on the checkout page during your order process.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment via the respective courier’s website.

If you have not received your tracking information or are having trouble tracking your order, please contact us at business@epcdistribution.com or call us at +1 (407) 675 0860.

6. Shipping Restrictions

  • P.O. Boxes: We are unable to ship to P.O. Boxes for certain products. Please ensure you provide a valid street address for shipping.
  • Restricted Countries: We do not currently ship to certain countries due to shipping limitations or regulations. If you are unsure whether we ship to your location, please contact us before placing an order.

7. Shipping Delays

While we strive to meet all delivery estimates, there are instances where delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing for international orders. We appreciate your understanding and will do our best to ensure that your order arrives promptly.

8. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure that your order is either replaced or refunded, depending on the circumstances.

9. Customs and Duties (For International Orders)

For international shipments, you may be responsible for customs duties, taxes, and fees upon arrival. These charges vary by country and are not covered in our shipping fees. We recommend checking with your local customs office for specific details on duties and taxes before placing an order.

10. Changes to Shipping Address

If you need to change the shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order is shipped, we cannot change the delivery address.

11. Contact Us

If you have any questions or need assistance with shipping, please don’t hesitate to reach out to our customer service team:

Main Menu